Poor internet connectivity or no connection

If you are having problems connecting with your DSL, or are getting slow transfer speeds, try the following troubleshooting steps.

First, power cycle the DSL modem.  Disconnect the power adapter from the DSL modem, wait 30 seconds, and reconnect it.  While doing this, also disconnect and reconnect the telephone and ethernet cables, to make sure they are securely seated.  After power is reconnected, the DSL modem should reconnect within a minute or two.  A successful connection is generally indicated by the Status light being on.  If the DSL modem does not successfully connect, please call support (517-679-0699 option 1) with the brand and model of the DSL modem, and which lights are on, off, and blinking.

If the DSL modem successfully connects and stays connected, it is probably an internal issue.

• Check the activity light on your DSL modem.  If it is constantly blinking, you may have a virus which is consuming all of your bandwidth.
• If you have more than one computer or are using a router, connect a computer directly to the DSL modem, to rule out faulty network equipment or interference from other computers.  If the problem remains and you have multiple computers, try a different computer.  A computer with a bad network card can cause problems for the entire network.
• Verify that the phone cord for the DSL modem does not go through any filters or surge suppressors.  After the connection is working well, you can (and should) put the phone cord through a surge suppressor.
• Try a different phone cord, especially if the current one is kinked or damaged at any point.  It does not take much damage for a phone cord to be unable to pass computer signals.

If the above steps do not resolve your problem, please call us at 517-679-0699 option 1 for further assistance.

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