cPanel email settings

General Settings

To send or receive email, use your full email address (e.g., support@zordio.com) as your username.  If your mail client does not support @ in the username, you may use + instead (e.g., support+zordio.com).  If you do not know your password, please contact your administrator or support@zordio.com.

To receive mail, use mail.yourdomain (e.g., mail.zordio.com) as the server.  It is recommended to use SSL encryption to protect your password and mail.  This may cause an SSL certificate error, as the SSL certificate is assigned to the main hostname of the server.  If this error persists, you may instead use the server name (eg, hydrogen.freedombi.com).  This may cause problems if your account is migrated to another server.

To send mail, you must configure your mail client to use port 587 for outgoing mail.  It is also recommended to enable TLS (not SSL) encryption.  The username and password for sending mail will be the same as for incoming mail.

If you are unable to connect to the server to send mail, verify the server for the outgoing port.

Microsft Outlook Express 6

1. Under the Tools menu, go to Accounts
2. Go to the Mail tab, and from the Add button, select Mail
3. In the Display Name field, enter your name and click Next
4. In the E-Mail Address field, enter your e-mail address and click Next
5. On the E-Mail Server Names page, enter your information as follows, and then click Next:
   • My incoming mail server is a: POP3
   • Incoming Mail (POP3, IMAP, or HTTP) Server: mail.yourdomain (see "To receive mail" above)
   • Outgoing Mail (SMTP) Server: (same as incoming)
6. For Account Name, enter your full email address.  Enter your password in Password.  Make sure "Log on using Secure Password Authentication" is unchecked.
   
7. On the Congratulations page, click Finish
8. On the Mail tab, select the account that you have just created, and click Properties
9. Go to the Servers tab
10. Under Outgoing Mail Server, click "My server requires authentication"
11. Go to the advanced tab
12. Change Outgoing Mail Server (SMTP) to 587
13. Click OK to finish
14. Click Close to return to the main Outlook Express screen

Microsoft Outlook 2000

This is the same as Microsoft Outlook Express 6

Microsoft Outlook 2003

1. Under the Tools menu, go to E-Mail Accounts
2. Select "Add a new e-mail account" and click Next
   
3. Under Server Type, select POP3, and click Next
4. Enter your information on the E-Mail Settings screen
   • Your name: enter your full name
   • E-mail address: enter your e-mail address
   • Username: enter your full e-mail address
   • Password: enter your password
   • Incoming mail server: mail.yourdomain (see "To receive mail" above)
   • Outgoing mail server: (same as incoming)
5. Click More Settings
6. Click the Outgoing Server tab
7. Check "My outgoing server (SMTP) requires authentication" and make sure that "Use same settings as my incoming mail server" is selected
8. Click the Advanced tab
9. Change Outgoing Server (SMTP) to 587
10. Click OK, and then click Next on the E-Mail Settings page
11. Click Finish

Microsoft Outlook 2007

1. Under the Tools menu, go to Account Settings
2. Select the E-mail tab, and click New
3. Select Microsoft Exchange, POP, IMAP, or HTTP, and click Next
4. Under Auto Account Setup, check "Manually configure server settings or additional types" and click Next
5. Select "Internet e-mail" and click Next
6. Enter your information:
   • Your name: enter your full name
   • E-mail address: enter your e-mail address
   • Account type: POP3
   • Incoming mail server: mail.yourdomain (see "To receive mail" above)
   • Outgoing mail server: (same as incoming)
   • Username: enter your full e-mail address
   • Password: enter your password
7. Click the More Settings button
8. Click the Outgoing Servers tab
9. Check "My outgoing server (SMTP) requires authentication" and make sure that "Use same settings as my incoming mail server" is selected
10. Click the Advanced Tab
11. Change Outgoing Server (SMTP) to 587
12. Click OK, then Next, then Finish

Mozilla Thunderbird

1. Under the Tools menu, select Account Settings
2. Click Add Account (on the bottom left).  If this is your first time using Thunderbird, you may not see this screen.
3. Select E-mail account and click Next
4. Enter your full name and e-mail address in the appropriate fields
5. Under Server Information, select POP.  For incoming server, enter mail.yourdomain (see "To receive mail" above).  Enter the same server for Outgoing Server.  Click Next.
   
6. For both Incoming User Name and Outgoing User Name, enter your full email address
7. For Account Name, you can use your e-mail address.  Click Next.
   
8. Click Finish
9. On the Account Settings screen, select Outgoing Server (SMTP) from the list on the left, and click Edit
   
10. Change the Port to 587
11. Click OK to return to the main screen

 

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